The Signs Of A Great Used Car Dealership

October 11th, 2019 by

Red Chevy Sonic Driving On Road

“Let’s spend the day at the used car lot,” said no one ever. Which, by all accounts, is quite understandable. Nobody wants to deal with the stereotypical events that seem to inevitably be associated with a visit to a dealership for used cars in Waco. That is to say, the pushy salesmen, the sketchy car history, the poor selection of vehicles, and the mediocre service. It’s an experience that can make an average day turn into the worst day ever.

However, does it have to be that way?

No, it does not. If you want a used car, then there shouldn’t be a lot of hassle involved. There shouldn’t be any risk, what you see is what you get, and you should get exactly what it is you’re looking for. Whether it’s someone’s first vehicle or tenth, the experience should be similar – low pressure, informative, and professional.

So, seekers of used cars in the Waco area can rejoice because we have just the place for you.

Family Business

There’s something about knowing a company is family-run that strikes you in a recognizable way. It means the business is so important that the family has always decided it should be best run by those that founded it. Because who would better know the business than the ones that started it in the first place?

That is exactly how it is at Frank Kent Country GM. This is a family-owned company that has been in operation for over 80 years. Frank Kent founded the company in 1935, and today it is run by Mr. Kent’s great-grandchildren. Truly, the longevity of the company speaks volumes about the type of professionalism and sound business ethics you’ll find within its hierarchy.

Frank Kent founded something that would end up benefitting his own family, which was of utmost importance. However, the company’s family focus encompasses every person that walks through the doors of the dealership. It’s important to each employee that every customer be satisfied with their experience, whether you leave with a new set of keys or not (although it is the hope you find exactly what you’re looking for). In fact, the motto of Frank Kent Country GM is “morals, values, and ethics over profit.”

As with any business, trust should be a top concern. The company trusts their family of customers to keep them in business and, as such, the customers know they can trust the company to satisfy their car-buying needs. As you can imagine, over the course of 80 years there have been many satisfied customers. Not all of them will leave reviews, but the business has been fortunate enough to receive good reviews from hundreds of different customers across a variety of platforms. As always, their satisfaction is a top priority.

Standing Out

There are a lot of used cars in Waco, with plenty of dealerships offering many choices. Some might be good; some might be okay. Do any of them stand out? Maybe, maybe not.

The process of buying a car (used or new) should be simple. You can approach it in two ways, either by doing your research or just winging it and seeing what tickles your fancy. Hint: the first one would be the recommended option, but just heading to the dealership and seeing what you see can work, too.

Frank Kent Country GM has a comprehensive list of vehicles (used and new) available on their website. It’s extremely easy to filter your search by make, model, year, price range, mileage, color, and much, much more. Also, each selection will come with large and clear images so you can see what that type of vehicle looks like, whether it’s a car, SUV, truck, or wagon.

So, how can a used car dealership stand out?

First, they need to have a proper selection of vehicles available for you to peruse, either online or in-person. If researching online, the selection needs to be easily searchable, and the search needs to be highly customizable. If the search system is too hard (i.e.: difficult interface or not enough filters), then you may not be able to do the research you need before ever even setting foot in a dealership. Also, if the selection pool of vehicles isn’t very big, then you may not find a vehicle that would suit your needs and/or desires.

Second, the experience with the dealership needs to be top-notch. This process can start in the form of talking with representatives via online chat or phone call before visiting the lot. In this day and age, it’s important to have extremely clear lines of communication available for any questions you might have. It can be really helpful to get all of your questions answered and out of the way from the comfort of your own home because it will save a lot of time when you do visit.

Upon arrival at the dealership, it’s important that your experience be professional, honest, and focused on your wants and needs. It’s the role of the employees to guide you in your used car search and provide top-notch service in this regard. Are you looking for a specific make and model? Between specific years? Maybe, there’s a certain color you absolutely need? If it’s important to you, then it’s important to Frank Kent Country GM.

Proper Care

You should know that deciding to trust in Frank Kent makes you a part of the family. As such, the experience doesn’t end once you’ve found your dream car. Many dealerships have a limited range of services available, sometimes no more than just selling vehicles, but this dealership is in it for the long haul.

At Frank Kent, you’ll find services such as a body shop and auto repair with certified technicians. Whether you need an oil change, tire rotation, battery replacement, new brakes, or any other number of services, our experienced professionals are here to help. You can also easily order parts for your vehicle through us.

Our dedicated professionals are also here to help you with any of your finance needs. Whether it’s getting pre-approved, applying for credit, or simply valuing your trade-in – we’re here to help.

Worth the Time

If you’re in the market for used cars in Waco, we invite you to consider visiting Frank Kent Country GM in Corsicana, Texas. As mentioned above, we are family-run as well as family-oriented. As such, we appreciate our customers and try our best to treat everyone as a member of our own family.

For over 80 years, this company has been built on a foundation of professionalism, trust, and integrity. Today, these values are as important to us as they were back in 1935. So, please feel free to browse our large selection of vehicles with the confidence that we are here to help in any way possible. We are available to chat online or talk over the phone, and, of course, you can always head to the lot to take a look around with one of our friendly professionals. We appreciate your time and look forward to hearing from you soon.

Posted in Used Cars Waco, Waco